1. Business Goals/Strategic Planning
2. Define Your Small Business Processes
3. Risk Management
4. Small Business Policy
5. Communication in the Workplace
6. Public Perception & Reality

1. Business Goals / Strategic Planning & Measures

Where do I want to go - what is my Vision?
What is my Mission?
What are my short and long term goals?
What is my environment and its constraints (strengths and weaknesses?)
What are my objectives to achieve my near term goals?
How will I measure my progress / success (metrics)?

2. Define Your Small Business Processes

What is a Process?
Who is the Process Owner? Who are the Players and Customers?
Is this Process Working? Why, Why not?
Identify the Project / Process: Pricing, Terms, Returns, Credits, Collections, Policies, etc.?
What are the CRITICAL Tasks (also audit areas, areas subject to abuse, fraud, etc.)?
What is the average (or desired) time to complete this Process?
Is the process documented, reviewed regularly, and updated?

3. Risk Management

Definitions: Risk, Assets, Threats, Vulnerabilities?
Priorities
Cost / Benefit Analysis
Determine Risk
Determine CounterMeasures (or Mitigation) Options (how can I protect myself/business)?
Make Decision, Implement, Train, Test, Review, Monitor, Re-Assess

4. Small Business Policy

Why do I need policy? Is there a benefit? Are there legal requirements?
Policies: Sexual Harassment, Privacy Information, Health, Confidential Information & its access, Records Management, Health, Personnel, Electronic Records, Disposal & Retention of Information, Vital Records, Government Compliance, Use of Business Resources (phone, fax, etc.)
What can it cost me if I ignore policies?

5. More